
Self-Directed Support Navigator
Work Life Unveiled: A Sneak Peek into Your Job
Are you ready for a transformative journey where you can make a real impact on people's lives? We are thrilled to announce an exciting opportunity to join our team as a Self-Directed Support Navigator. In this role, you will have the incredible power to provide comprehensive assistance and support to individuals and their families or guardians, opening doors to a world of possibilities.
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As a Self-Directed Support Navigator, you will go beyond the role of a mere information provider. You will become a trusted consultant and technical expert, guiding individuals through the complex and ever-changing landscape of the self-directed system and available resources. Your expertise will be their compass as they navigate the twists and turns, ensuring they access support in the way they need to thrive.
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But that's not all. In this integral role, you will also play a vital part in empowering designated representatives. By familiarizing them with the policies, procedures, and requirements of the Self-Directed Program, you will guide them on a transformative journey to become a "business of one." Your knowledge and support will equip them with the necessary tools to navigate the program successfully, fostering independence and self-empowerment.
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Your dedication and passion for helping others will be the driving force behind your success. Every day, you will make a significant difference in the lives of those you assist, acting as a beacon of support. From providing consultation and technical assistance to forging crucial connections, your efforts will empower individuals to flourish on their unique paths, while enabling designated representatives to excel in the realm of self-direction.
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So, if you are ready to embark on this rewarding adventure, we invite you to join our team. Together, we will create meaningful change, fostering independence and unleashing the potential within individuals and their families and/or guardians. Don't miss out on this extraordinary opportunity to make a difference. Be a part of our mission to transform lives through self-directed support.
Role Breakdown: Understanding Your Key Responsibilities
General responsibilities and/or duties:
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Providing support for an individual and/or Designated Representative. This includes but is not limited to:
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Practical skills training
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Providing information on recruiting, hiring and managing workers
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Providing information on effective communication and problem-solving
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Assisting with budget oversight
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Providing technical assistance with the online and mobile applications of the Self-Directed database
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Providing technical assistance working with the Fiscal Management Services
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Assisting with proactive problem solving, and modifying the plan for support as needed
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Providing assistance criteria as outlined in the individual’s support plan.
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Holding regular and/or as needed meetings with each individual and/or Designated Representative, at a pace and with a learning style that works for them
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Assisting the individual and/or Designated Representative to ensure that the individual experiences the greatest degree of integration and independence possible
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Completing daily, weekly, and monthly paperwork, and ensuring that the electronic and paper files are accurate and up to date
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Collaborating with the administrative oversight and contracted fiscal management service, as changes occur, to ensure that the individual and/or Designated Representative is receiving the current accurate information
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Creating a supportive relationship with each individual and/or Designated Representative
Work Environment:
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Knowledgeable and experienced management personnel with expertise in the field of disabilities, readily available and willing to provide support and assistance whenever needed
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Management exhibits receptiveness to modifying processes based on employee insights and when deemed appropriate
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Comprehensive training implementation
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Collaborative open office concept with an emphasis on team consultation, while having the ability to separate yourself from the team if/when needed
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Cultivating a culture of open communication amongst team members is highly encouraged
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Emphasis on achieving high quality task completion rather than merely occupying a seat
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Autonomy to evaluate an individual and/or Designated Representative regarding their needs, and determine how to best implement the plan created with each individual and/or Designated Representative in a unique manner
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A Meaningful Life Incorporated prioritizes a work to live approach, rather than a live to work mindset, while understanding that we are truly impacting individuals lives
Minimum Qualifications:
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Be at least 18 years of age and have a High School diploma or its equivalent
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Allow A Meaningful Life Incorporated to obtain verified results of background checks including driving record, criminal record, and abuse/neglect
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Have no disqualifying offenses based on the Family Care Safety Registry Screening
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Have no disqualifying offenses based on motor vehicle driving record check
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Provide proof of Education and license/certification (when applicable)
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Provide reference information (upon request)
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Have current or be willing to complete CPR/First Aid certification
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Have a valid driver’s license and active automotive insurance
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Have a reliable mode of personal transportation, and the willingness to transport individuals
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Can read and communicate effectively in English and/or Spanish, the ability to hear individuals in person, virtually, and on the phone with or without reasonable accommodation, the ability to write, type, operate a mouse, and the ability to file documents
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Have a basic understanding of how to access and effectively use websites and mobile app’s
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Have the ability (with training) to understand how to review several variables involved, and calculate wages and usage of the service to ensure the budget available it used in the most appropriate and effective manner
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The ability to sit and stand for extended periods of time, walk, kneel, crouch, and bend as needed, and occasionally lift/move up to 25 pounds, with or without reasonable accommodations
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Openly and effectively communicate
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Is willing to fill in where needed and develop solutions as a team
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Have an internal drive with the desire to learn
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Can reasonably assess and react to a developing situation
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Understands non-verbal cues and can react appropriately and help others do the same
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Possesses non-judgmental and patient demeanor, demonstrates empathy, effectively handles calm and stressful situations with compassion, exhibits genuine concern for others, fosters a caring and considerate environment.
Desired employee characteristics:
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Basic knowledge of Microsoft Outlook, SharePoint, miscellaneous computer programs, and enjoys determining calculations
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Enjoys working one-on-one with people but also benefits from a team setting
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Have a desire to help people obtain new skills to fulfill their goal(s)
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Have the ability to have difficult conversations for the benefit of the receiving individual
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Have the ability to individualize their approach based on the personality and learning style of the receiving individual
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Enjoys solving challenges and putting the right elements together to get the desired result
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Have the capacity to recover from a challenging situation and prevent it from impacting the remainder of your day
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Understands how to dress and present themselves based on different situations
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Effectively manages task completion while proactively seeking solutions for unknowns
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Have organizational and multi-tasking skills
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Wants to believe in a mission and is looking for a change
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Basic knowledge and understanding of individuals with disabilities is a plus
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Rate of Pay and Benefit Information:
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Beginning hourly wage is $18.50/hour, with room for growth and advancement
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As part of the orientation process, newly hired employees receive an allowance specifically designated for purchasing office décor to personalize their work space
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8 paid holidays (including your birthday) and 2 ½ day holidays per year
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4 weeks of Paid Time Off that accrues per pay period
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Up to 4 hours a month of leave time that does not come off of your Paid Time Off, for mental/physical wellness
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Option for Insurance
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Monthly/Quarterly Incentives
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Weekly participation in Interest Club(s) with individuals we support